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Second Chances in Life!
Do You Believe in Second Chances in Life?
"They told me I wouldn’t go far without a university degree. Thirty years, three careers, and a stroke later—I’m still proving them wrong."
Life rarely follows a straight path. Mine certainly didn’t. But if there’s one thing I’ve learned, it’s this: second chances exist—if you’re willing to fight for them.
The First Hurdle: Education
I didn’t get to university the conventional way. Failing to secure a credit in Bahasa Malaysia (BM) felt like a dead end. But I refused to accept that. As a private candidate, I tried twice—and finally earned that credit. Even then, I couldn’t attend regular classes. Yet, through distance learning, I studied late into weeknights and sacrificed weekends to lectures. My perseverance paid off: I not only earned my degree but also discovered a passion for history, writing my research paper on the Anglican Church in Malaysia.
The Unlikely Classroom: Work as a Teacher
While waiting for my STPM results, I loaded goods at a local supermarket (now a church). Later, I became an attachment teacher, standing for hours despite a painful hernia. Wearing a hernia belt, I pushed through until surgery repaired me. That resilience became a pattern.
Lessons from the Factory Floor
At Mattel Toys, I started as a Production Supervisor, sewing hair and painting faces for Barbie dolls. For 17 years, I absorbed everything—manufacturing, quality systems, safety protocols. When a Voluntary Separation Scheme came, it wasn’t an ending but a new beginning: the pay-out fully covered my second home. God’s provision.
Reinvention: From Hotels to Hospitals
Life threw curveballs. The Shangri-La retrenched me abruptly at midnight. Instead of despair, I updated my resume and applied until dawn. PSDC hired me as a Business Development Manager—a role far outside my comfort zone. Later, Adventist Hospital Penang saw my potential, sending me to Orlando to become a certified S.H.A.R.E. trainer. I helped transform their culture, initiating customer service surveys that still thrive today.
Setbacks and Comebacks
When my daughter scored straight A’s but was denied university placement, my salary couldn’t support her. I fought for a raise, but it wasn’t enough. So I moved to a national heavy industry, heading HR while pursuing my MBA. Just as I neared graduation, Adventist called me back—only for me to face office politics, health crises (diabetes, a stroke, a mastoid surgery), and even a motorcycle accident. Yet each time, I recovered. Each time, I adapted.
The Power of Lifelong Learning
Today, I’m a certified HR professional, Neuro-Linguistic Programming master, and Industrial Court panel member. When my Train-the-Trainer certification expired twice, I retook the course—proving that credentials expire, but determination doesn’t.
Final Thoughts
Second chances aren’t just luck. They’re choices: to persist, to adapt, to rise after falling. My story isn’t about perfection—it’s about progress. If a boy who failed BM could become an HR leader, a stroke survivor, and a lifelong learner, then yes—second chances are real. But they demand courage to seize them.
So, do you believe? Your next chapter starts today—what will it say?

Introduction to "50 Days of Service Behaviour"
🌟 A Transformational Guide to Customer Service Excellence 🌟
Authored by Lloyd Lee | HRDCorp Accredited Trainer | Customer Service & Leadership Facilitator
📖 About This Booklet:
"Service is not just a task—it’s an attitude, a mindset, and a commitment to making a difference."
Authored in 2010 and continuously refined, 50 Days of Service Behaviour is a proven framework for cultivating exceptional customer service—rooted in the Adventist Health System (USA) and tailored for healthcare, hospitality, and service-driven industries.
This booklet isn’t just a manual; it’s a living guide designed to:
✅ Empower teams to anticipate and exceed customer expectations.
✅ Instill empathy, initiative, and professionalism in every interaction.
✅ Create a culture where every team member becomes an "Ambassador" of care and excellence.
🔍 Why This Program?
In a world where customer experience defines success, organizations that master service behaviour stand out. This program:
✔ Translates principles into actionable habits (e.g., "Sensing needs before they’re asked").
✔ Solves real challenges—handling frustration, reducing wait-time stress, and building trust.
✔ Drives measurable change—used to train hospital staff, hotel teams, and corporate leaders across industries.
💡 Partial Glimpse of the Key Lessons Inside:
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"SENSE." Initiative – How to proactively address needs with empathy.
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The Power of a Smile & Name – Small gestures with big emotional impact.
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Turning Complaints into Connections – Why "refusing to be moody" transforms service recovery.
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The 10-Second Rule – Why facing the customer and asking, "Anything else?" leaves a lasting impression.
✨ Perfect For:
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Healthcare teams aiming for patient-centered care.
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Hospitality leaders building 5-star service cultures.
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Corporate trainers seeking interactive, principle-based workshops.
🚀 How Can You Use This?
🔹 Training Tool – Ideal for department workshops or new hire onboarding.
🔹 Refresher Guide – Keep teams aligned with core service values.
🔹 Customizable Framework – Adapt principles to your industry’s needs.
📩 Interested in a live training session or customized program?
Let’s discuss how this framework can elevate your team’s service mindset!
"Great service starts with a willing heart—and the right tools." – Lloyd Lee
Services
- 5,000 Malaysian ringgits
- 5,000 Malaysian ringgits
- 5,000 Malaysian ringgits
- 5,000 Malaysian ringgits
- 5,000 Malaysian ringgits
- 5,000 Malaysian ringgits
- 15,000 Malaysian ringgits
- 5,000 Malaysian ringgits
- 5,000 Malaysian ringgits
- 5,000 Malaysian ringgits
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